How Can We Help?
1. Where are you located?

    We are located at E!Hub, Downtown East, 1 Pasir Ris Close, #03-112, Singapore 519599

2. Where is the nearest carpark/drop-off point?

    E!Hub Carpark at Level 3

3. Where is the nearest MRT?

    Pasir Ris Station

4. How can I book my play session?

    Bookings can be made here.

5. How do I choose my time slot?

    We no longer run on a fixed time slot. Do note that the session duration would be either 2 hours or 3 hours depending on the ticket type you purchased. You may come anytime within our operating hours and your play session will start at the point of entry.

6. Operating Hours

    Mon – Fri: 10:30am – 8:00pm

    Sat, Sun, Public Holiday and School Holidays: 10:30am – 9:00pm

7. What do the terms "off-peak" and "peak" mean?

    Peak hours include weekends, public holidays, and school holidays, as defined by the Ministry of Education (MOE).

8. Can I make a reservation over the counter or via the hotline? What if I did not pre-book my tickets?

    Booking of tickets must be made online. We do accept walk-ins over the counter however, it is subjected to availability. To avoid disappointment, we would recommend pre-booking of tickets.

9. Is re-entry allowed during the play session?

    Yes, re-entry is allowed as long as it’s within your play session.

10. Can I purchase the 3 hours ticket on the day of visit?

    The 3 hours ticket is online exclusive and ticketing sale will be closed one day before your selected visit date. (E.g. For a 3 hour visit on 2 May 2023, the ticket will need to be purchased before 10.30am on 1 May 2023).

11. If I have purchased the 2 hours ticket but wish to change to the 3 hours ticket on day of visit, is it possible?

    Yes, you may do a top-up over the counter at $5 per 30 mins for additional playtime.

12. Can I bring in outside food and drinks into Tayo Station?

    Outside food and drinks are not allowed in the park.

13. How is your cleaning and sanitisation like?

    Cleanliness and safety have always been of utmost importance. Tayo Station is cleaned and sanitised every day after the operating hours.

14. Is contactless payment available in the park?

    Contactless payment is preferred. We accept Visa or Mastercard (Credit Card and/or Debit Card). Please approach our staff at the point of purchase for assistance

15. What are my benefits as an Elite and Lite Member?

    Please click  here for full Membership Benefits.

16. Are there any toilets/nursing room inside the park?

    There are no toilets located inside the park, the nearest toilet would be located inside E-Hub.

17. Can I wear my own socks in the park?

    Do note that grip socks are compulsory for all children inside the park. For adults, fully-covered socks are required. If you do not have any grip socks, you may purchase them over the counter at $3.50 each.

18. Does Tayo Station recycle or collect back used grip socks?

    Due to hygiene reasons, we do not accept the collection of used socks.

    However, we would encourage you to recycle your used or damaged grip socks for an environmentally sustainable future.

    You may refer to NEA's website or Cloop whom provide numerous recycling bins located conveniently around Singapore.

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