How Can We Help?
1. Where are you located?

    We are located at E!Hub, Downtown East, 1 Pasir Ris Close, #03-112, Singapore 519599

2. Where is the nearest carpark/drop-off point?

    E!Hub Carpark at Level 3

3. Where is the nearest MRT?

    Pasir Ris Station

4. How can I book my play session?

    Bookings can be made here.

5. How do I choose my time slot?

    We no longer run on a fixed time slot. Do note that the session duration would be either 2 hours or 3 hours depending on the ticket type you purchased. You may come anytime within our operating hours, and your play session will start at the point of entry.

    This arrangement is only applicable for Non - Peak Periods

6. Operating Hours

    Mon – Fri: 10:30am – 8:00pm

    Sat, Sun, Public Holiday and School Holidays: 10:30am – 9:00pm

7. What do the terms "off-peak" and "peak" mean?

    Peak hours include weekends, public holidays, and school holidays, as defined by the Ministry of Education (MOE).

8. Can I make a reservation over the counter or via the hotline? What if I did not pre-book my tickets?

    Booking of tickets must be made online. We do accept walk-ins over the counter however, it is subjected to availability. To avoid disappointment, we would recommend pre-booking of tickets.

9. Is re-entry allowed during the play session?

    Yes, re-entry is allowed as long as it’s within your play session.

10. Can I purchase the 3 hours ticket on the day of visit?

    The 3 hours ticket is online exclusive and ticketing sale will be closed one day before your selected visit date. (E.g. For a 3 hour visit on 2 May 2023, the ticket will need to be purchased before 10.30am on 1 May 2023).

11. If I have purchased the 2 hours ticket but wish to change to the 3 hours ticket on day of visit, is it possible?

    Yes, you may do a top-up over the counter at $5 per 30 mins for additional playtime.

12. Can I bring in outside food and drinks into Tayo Station?

    Outside food and drinks are not allowed in the park.

13. How is your cleaning and sanitisation like?

    Cleanliness and safety have always been of utmost importance. Tayo Station is cleaned and sanitised every day after the operating hours.

14. Is contactless payment available in the park?

    Contactless payment is preferred. We accept Visa or Mastercard (Credit Card and/or Debit Card). Please approach our staff at the point of purchase for assistance

15. What are my benefits as an Elite and Lite Member?

    Please click  here for full Membership Benefits.

16. Are there any toilets/nursing room inside the park?

    There are no toilets located inside the park, the nearest toilet would be located inside E-Hub.

17. Can I wear my own socks in the park?

    Do note that grip socks are compulsory for all children inside the park. For adults, fully-covered socks are required. If you do not have any grip socks, you may purchase them over the counter at $3.50 each.

18. Does Tayo Station recycle or collect back used grip socks?

    Due to hygiene reasons, we do not accept the collection of used socks.

    However, we would encourage you to recycle your used or damaged grip socks for an environmentally sustainable future.

    You may refer to NEA's website or Cloop whom provide numerous recycling bins located conveniently around Singapore.

[LITE/ELITE] How long is the membership valid for?

    LITE membership - Each membership is valid for 12 months from the date of registration

    ELITE membership – It is an indefinite recurring membership that will continue until you cancel it.

[LITE/ELITE] Who can apply for a membership?

    Parents or guardians of children aged 9 months – 12 years old can sign up for membership. Each membership is registered under a child’s name.

[LITE/ELITE] Can I share or transfer my membership?

    Memberships are non-transferable and valid only for the registered child. Siblings or friends will need their own membership to enjoy the same benefits.

[LITE/ELITE] Do I need to book my play sessions in advance?

    Yes, advance booking is highly recommended, especially on weekends, public holidays, and school holidays, as slots are limited.

[LITE/ELITE] What if I did not use all my complimentary visits?

    Unused complimentary visits cannot be carried forward.

[LITE/ELITE] Can I bring guests or additional children with me at a discounted rate?

    No, the additional children/guests would have to purchase the General Admission ticket.

[LITE/ELITE] Can I use my membership at other parks like Tayo Station?

    Yes, you may utilise the membership at both Pororo Park & Tayo Station.

[LITE/ELITE] What happens if I forgot to bring my membership card for my visit?

    No worries, you may present the membership ID sent via email over the counter for verification.

[LITE/ELITE] What if I need to pause my membership (e.g., travel)?

    It is not possible to pause the membership.

[ELITE] Do I have to commit for a minimum period?

    Only ELITE membership – There is a minimum of 6 months commitment before cancelling.

[ELITE] If I want to visit more times than the complimentary visits, is there a discount rate?

    You are able to enjoy 20% off for subsequent visits after the complimentary visits has been used up.

[ELITE] If I cancel early (before minimum commitment), what happens?

    Do note that there is an Early Termination Fee if the membership is cancelled before the 6th month.

[ELITE] How do I cancel my membership?

    You may cancel online via online account – tayostation.com / pororoparksg.com

    You may email in to the respective parks tayostation.sg@dreamusgroup.com / pororopark.sg@dreamusgroup.com

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